OUR RETURNS POLICY

Returns The most important point in our ‘Returns Policy’ is our customer’s full satisfaction with their purchases. If for any reason, your are not happy we will be happy to refund you subject to the ‘Returns Policy’ below: Faulty Products All items are thoroughly checked right through the manufacturing process and checked by us again before dispatch. In the unlikely event that your product is delivered to you faulty, we will happily refund your money as long as we receive the faulty item along with its packaging in the same physical state as when delivered within 15 days of original dispatch date. Non-Returnable Items As you will agree and appreciate for hygiene reasons, Jewellery and warn underwear cannot be returned due to the intimate nature of the product. This way we can assure you that these items you receive have not been worn, returned and resold. Therefore these items cannot be returned if the packaging has been opened and in the same physical state as when delivered. Returns Procedure All returns must be agreed via email in advanced. Email us at info@nullButterflyboutiques.co.uk. Unauthorised returns may not be returned or refunded. Once authorised simply fill out our ‘Returns Form’ here and return the faulty item to us. All returned items should be sent via Royal Mail Recorded Delivery and we advise you to retain your proof of postage when sending goods back to us. This is for your own safety in case the return is lost in the postal system. Please note: The packing and postage costs are not refundable and the buyer is responsible for the costs of returning the order items. Return Address Office 34 New House 67-68 Hatton Garden, London, EC1N 8YJ United Kingdom (Please note this is a trading address only)

Our Shipping Policy

Butterfly Boutique will process and ship your order within 24hs of receiving it. Once the order has been dispatched, a tracking code will be sent to your registered email address. Courier will contact you to your telephone number to confirm delivery time. The package will be delivered at the arranged time and a signature will be required upon receipt of goods If the delivery is not possible (customer don’t answer the phone, not available, etc), then the courier will attempt twice again in the following days before returning the goods to our team.In this case of failed delivery, our team will contact you and offer you pick up or schedule a new delivery.

Postage / Carriage is offered as an additional service and does not form part of our contract. We only look to recover our costs. UK Mainland £8.50 + vat – max 31.5kg per box.

Highland and Islands of Scotland £13 + vat.

N Ireland, Isle of Mann, Isles of Scilly £15 + vat.

UK backorders are sent carriage free.

UK mainland orders over £500 (ex VAT) are sent carriage free.

International  Charges apply to all deliveries up to 31.5kg

Channel Islands 1-2 days £20

Zone 1      2-3 days      £18

Belgium, Denmark, France, Germany, Luxemburg, Netherlands, Republic of Ireland.

Zones 2   3-4 days      £30

Greece, Italy, Spain

Zone 3     4-6 days      £35

Austria, Czech Rep, Finland, Hungary, Norway, Poland, Slovakia, Slovenia, Switzerland

Portugal   3-4 days      £15

Sweden   4-6 days      £25

All other areas POA. Above prices exclude islands.